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ServiceNow

ServiceNow Business Optimisation

Innovate and transform your organisation while solving critical business challenges with Protegic ServiceNow optimisation services.


Protegic helps organisations connect people, processes, and platforms through tailored ServiceNow solutions that drive measurable business outcomes. We bridge the gap between technical implementation and organisational change, ensuring your platform delivers lasting impact.

We work alongside your team to:

  • Digital Business Innovation: Build connected customer experiences that increase satisfaction and retention.
  • Boost productivity and efficiency:  Streamline workflows, break down silos, and empower employees with the tools they need to deliver.
  • Achieve competitive advantage: Leverage ServiceNow’s AI capabilities and your business data to unlock market-leading performance.

Services

Strategy & Advisory

We design clear ServiceNow roadmaps, architecture, and governance models that align with your business outcomes. Our team conducts capability assessments, identifies innovation opportunities, and provides service delivery health checks to uncover gaps and risks before they impact performance.

ServiceNow Project Implementation

From initial design to go-live, we deliver scalable, user-friendly ServiceNow deployments tailored to your organisation’s needs. Our implementations integrate seamlessly with your existing systems and processes to maximise adoption and minimise disruption.

Change and Adoption

Technology is only valuable when people use it. We deliver targeted training, ongoing support, and structured change management to help your team confidently embrace ServiceNow and sustain new ways of working.

Remediation and Optimisation

We resolve technical debt, enhance system performance, and ensure your ServiceNow platform scales with your organisation. Our optimisation approach tackles underutilised features, streamlines workflows, and applies best-practice configurations to boost efficiency.

ServiceNow Upgrade Services

We manage seamless upgrades to the latest ServiceNow releases, ensuring compatibility, stability, and performance. Where relevant, we deploy industry-specific functionality to help you extract even greater value from your platform.

Why Protegic

We’re not just implementers — we’re outcome-focused practitioners. Our locally-based consultants bring deep ServiceNow expertise and a proven track record across enterprise and government sectors. We work in partnership with your team, embedding the clarity, capability, and momentum needed to make your ServiceNow platform a true driver of business transformation.

Bring structure, clarity, and purpose to your projects

We provide the insights and analysis your team needs to succeed.